Business Services Organisation
The Payroll Shared Service centre staff will be participating in staff training and development on Wednesday 11th November from 9am to 2pm.
During this time the telephones will be unavailable and our lines will reopen at 2pm on the same day.
Employees should be directed to the Payroll Query form where they can raise a query on our online query form at Payrollquery.hscni.net
We appreciate your co-operation during this period as we focus on the development and health and well-being of our staff to enable us to improve our services.
Many Thanks
Payroll Shared Services Senior Management Team
Helpdesk
New Users - Please Register
All users must register before submitting a ticket.
Log in to Submit a Ticket
All users must be registered before they submit a ticket.
How to guides
Some guidance on registering and logging in.
Payday Information
Monthly
26th of November, 2026
Weekly Payday
Each Thursday
Self-help Section
Understanding your payslip
All rates are for training purposes only, please refer to circulars for up to date pay scales and unsocial rates.
Managing sickness on HRPTS
A short video to show how to create, update and manage sickness on the HRPTS portal.
FAQs information about P60 queries
FAQs about P60 queries such as payday, superannuation and pension auto-enrollment.
Employee Fact Cards
Facts on topics such as tax codes, national insurance, pensions, student loan deductions, statutory payments and more.
